Invalid ETS In Candidate Questionnaire

[un_pajaro]

For context, my school is a really small and new school (half a decade of existence) and in the West Point candidate questionnaire where in the list of schools along with their ETS, my school isn't in there. I asked my councilor for ETS code however when I tried sumbmitting the questionaire with the counciler provided ETS code, an error message popped up saying that its invalid. I checked with my councilor again, and he said that it should be valid since its from college board, so who/where should I reach out to address this issue?

 

[Academician]

I suggest that you reach out to your regional admissions team . . . my students have had good luck with each of the teams.
Northeast: admissionsne@westpoint.edu
Southeast: admissionsse@westpoint.edu
Southwest: admissionssw@westpoint.edu
Far West: admissionsfw@westpoint.edu
Great Lakes: admissionsgl@westpoint.edu